ENGAGE through well planned COMMUNICATION
Communication & Community Engagement
Smart Infrastructure Consulting’s Communication and Community Engagement team are experienced in delivering best practice communication and stakeholder community engagement in medium and major projects for Local and State Governments and private clients across NSW and QLD.
We combine and draw on our backgrounds of experiences and knowledge to ensure your team meet a project’s social responsibilities and deliver a best for project, and community outcome.
Our team offer advice and services in the planning and management of:
- community liaison and business engagement
- stakeholder analysis
- impact assessment and identifying mitigation measures
- consultation forums and information sessions
- community surveys and consultation reporting
- complaint handling and conflict resolution
- direct engagement – residential, commercial, and corporate
- client liaison
- wayfinding
- activation and placemaking initiatives
- construction communications and
- milestone achievement media and dignitary events.
Communication Planning
Smart Infrastructure Consulting offers remote, or site-based dedicated resources that can integrate with the construction team. We deliver specific timely and meaningful communication, community and stakeholder liaison outcomes or offer a provision for ongoing communication and community management services during the life of a project.
We can provide valuable input to the planning and design process through a community impact assessment and stakeholder analysis to identify innovative communication and community engagement solutions to reduce cost and maintain a ‘best case’ stakeholder sentiment ensuring successful project delivery.
Construction Backgrounds
Our specialists’ backgrounds working within construction environments and on medium to major infrastructure projects translates into our team seamlessly collaborating with you to focus on practical, timely and achievable communication and community engagement initiatives.
Our team are well versed in construction techniques, terminology and organisational structures with experience working on a wide range of multi-disciplined infrastructure projects. These include mined and TBM tunnelling, excavation, demolition, construction, heavy and light rail, rail station and rail commuter car park upgrades, power supply upgrades, road and intersection upgrades.
Recent Accomplishments
Our team have effectively contributed to project teams on local civil works projects through to QLD’s biggest infrastructure project, Cross River Rail, and Australia’s biggest infrastructure project, Sydney Metro. Some key triumphs our team have achieved on recent projects include:
- obtaining community agreements to extend work hours of an Environmental Protection Licence (EPL) for mined tunnelling of cross passages under the Sydney CBD.
- the development of a city-wide shop to win promotion (My Newy Passport) during light rail construction in Newcastle involving print and broadcast media with over 140 participating businesses.
- a branded business engagement and activation initiative in Brisbane (Experience More on Albert Street), consisting of a promotional booklet, Facebook page, business logo street and worksite signage.
- maintaining low levels of complaints and sustaining supportive community sentiment on major projects located in highly populated environments.
ENGAGE through well planned COMMUNICATION
Communication & Community Engagement
Smart Infrastructure Consulting’s Communication and Community Engagement team are experienced in delivering best practice communication and stakeholder community engagement in medium and major projects for Local and State Governments and private clients across NSW and QLD.
We combine and draw on our backgrounds of experiences and knowledge to ensure your team meet a project’s social responsibilities and deliver a best for project, and community outcome.
Our team offer advice and services in the planning and management of:
- community liaison and business engagement
- stakeholder analysis
- impact assessment and identifying mitigation measures
- consultation forums and information sessions
- community surveys and consultation reporting
- complaint handling and conflict resolution
- direct engagement – residential, commercial, and corporate
- client liaison
- wayfinding
- activation and placemaking initiatives
- construction communications and
- milestone achievement media and dignitary events.
Communication Planning
Smart Infrastructure Consulting offers remote, or site-based dedicated resources that can integrate with the construction team. We deliver specific timely and meaningful communication, community and stakeholder liaison outcomes or offer a provision for ongoing communication and community management services during the life of a project.
We can provide valuable input to the planning and design process through a community impact assessment and stakeholder analysis to identify innovative communication and community engagement solutions to reduce cost and maintain a ‘best case’ stakeholder sentiment ensuring successful project delivery.
Construction Backgrounds
Our specialists’ backgrounds working within construction environments and on medium to major infrastructure projects translates into our team seamlessly collaborating with you to focus on practical, timely and achievable communication and community engagement initiatives.
Our team are well versed in construction techniques, terminology and organisational structures with experience working on a wide range of multi-disciplined infrastructure projects. These include mined and TBM tunnelling, excavation, demolition, construction, heavy and light rail, rail station and rail commuter car park upgrades, power supply upgrades, road and intersection upgrades.
Recent Accomplishments
Our team have effectively contributed to project teams on local civil works projects through to QLD’s biggest infrastructure project, Cross River Rail, and Australia’s biggest infrastructure project, Sydney Metro. Some key triumphs our team have achieved on recent projects include:
- obtaining community agreements to extend work hours of an Environmental Protection Licence (EPL) for mined tunnelling of cross passages under the Sydney CBD.
- the development of a city-wide shop to win promotion (My Newy Passport) during light rail construction in Newcastle involving print and broadcast media with over 140 participating businesses.
- a branded business engagement and activation initiative in Brisbane (Experience More on Albert Street), consisting of a promotional booklet, Facebook page, business logo street and worksite signage.
- maintaining low levels of complaints and sustaining supportive community sentiment on major projects located in highly populated environments.
Connect with Smart Infrastructure Consulting to learn more about how we can undertake your Communication and Community Engagement Management Services to ensure your team deliver a sustainable, best for project and community outcome.
Connect with Smart Infrastructure Consulting to learn more about how we can undertake your Communication and Community Engagement Management Services to ensure your team deliver a sustainable, best for project and community outcome.
